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SERVICES Program Assessment The Levitan Center designs and conducts program assessments in different settings, providing valuable information to administrators, managers, and staff -- all to strengthen program operations and performance. The program assessment process and instruments are specifically tailored to the purpose and goals of the program – with the actual assessment focusing on the program comprehensively or a critical dimension of the program or service. The Levitan Center works closely with clients to define the scope and specifications so that the assessment is right on target with customers' needs. A variety of approaches are used, including onsite observation of services delivered, interviews with program staff/clients, document review, data analysis, focus groups. These strategies are coupled with analysis and report writing to relay observations and findings in a way that can be readily used to strengthen practices. Program Assessment – Examples of Dimensions
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